Useful information
- Eurostar check-in is 45 minutes prior to departure.
- Please allow adequate time for road works, traffic hold-ups and security checks. In these days of increased security measures, it is vital that you plan to be at your departure station in plenty of time before your scheduled departure time.
- Please check your tickets and travel documents carefully for the most up to date departure time.
- There are no specific weight or size limits on our rail services.
- You are limited to two pieces of luggage per person.
- You must be able to carry them on and off the train yourself.
- Please ensure you use your Riviera Travel luggage labels as this will aid our Tour Manager and agents in identifying you at your arrival station.
- Please visit www.nationalrail.co.uk or telephone 0845 748 4950 for the latest information regarding your rail service.
- Please note that if you opted to use our regional connecting stations for the Eurostar tours or rail holidays, restrictions may apply for certain rail companies.
Extenuating circumstances
- If you have missed your Eurostar or connecting train, please contact the Reservations Department who can assist you.
- All journey durations and departure timings are given in good faith based on schedules issued at the time of printing.
- Riviera Travel have no direct control over the transport provider and any delays, change of route or rescheduling. Where possible, we will of course do our best to provide you with up-to-date information on the reason and expected length of the delay.
- In the event of extended delays, please note that hotels will not provide refunds for unused accommodation. However, most travel insurance policies (check your policy document) will pay some fixed compensation amounts if the delay exceeds 12 hours.
Supplements are applicable for certain regional rail stations. Please see below for relevant supplement.
Please note supplements are only available on selected Eurostar tours and river cruises, subject to availability.
| £10 supplement | £20 supplement | £30 supplement | £50 supplement |
|---|---|---|---|
| . Ipswich . Coventry . Leicester | . Bath . Birmingham New Street . Birmingham international . Bristol Parkway . Bristol Temple Meads . Cardiff . Chesterfield . Crewe . Derby . Doncaster . East midlands Parkway . Grantham . Newark . Newport . Nottingham . Norwick . Peterborough . Sheffield . Stafford . Stoke on Trent . Swindon . Winchester . Wolverhampton . Worcester | . Chester . Exeter . Leeds . Liverpool . Manchester . Plymouth . Runcorn . Portsmouth . Salisbury . Southampton . Stockport . Swansea . Taunton . Wakefield . Warrington Bank Quay . York | . Bournemouth . Carlisle . Darlington . Durham . Edinburgh . Glasgow . Lancaster . Newcastle . Preston |
Other regional stations offered do not carry any supplement.
Where regional trains do not go directly to St Pancras station you will be required to arrange your own transport across London. If you are unsure which station you are due to arrive into, please contact the reservations team.
Please contact the reservations team to enquire about a station that does not show on this page.
General & booking enquiries
To book or find out more about a holiday with Riviera Travel, please speak to our friendly team of experts.
Group booking enquiries
To book a holiday for eight or more, please speak to a member of our team about specialist bookings.
The Groups team is available Monday to Friday, 9am - 5pm
Customer service
To discuss an existing holiday or make any changes to your booking, please contact our friendly customer service team.
Travel agents
If you are a travel agent and wish to talk to our dedicated agency sales team, please email us.
Our address
Riviera Travel
328 Wetmore Road
Burton-on-Trent
Staffordshire
DE14 1SP
United Kingdom
Press and PR enquiries
If you are a journalist or blogger and have a press enquiry, please contact our PR team.