Celestyal Journey FAQs

• This ship is new for Celestyal Cruises, and was refurbished in 2023. We are excited to partner with Celestyal Cruises for the first time for our 2024 sailings on Celestyal Journey.

• Celestyal Journey carries a maximum of 1,260 passengers in 630 cabins.

• There are approximately 500 crew members to welcome you on board.

• Celestyal Journey is truly international and attracts guests from around the world. For example, you may meet fellow passengers from North and South America and from across Europe. 
• Announcements may be made in several languages, but English remains the main language on board.

• We appreciate reduced mobility means different things to different individuals, as we understand that individual capabilities, restrictions and requirements are likely to vary considerably. Our priority is always the safety and comfort of our passengers as well as complying with strict legal requirements relating to safety of life at sea and inland waterways. In order to achieve these objectives, passengers with reduced mobility should provide as much detail as possible at the time of booking. You can find more info on our mobility FAQ page.
• To embark and disembark the ship, guests will need to access the gangway - this can vary in steepness and will always require ascending/descending metal steps. At some ports the ship may be at anchor, necessitating the use of ship’s tenders to transfer guests ashore. This requires descending and ascending steps to the tender platform and alighting a tender from the ship in open water. Walking will also be required during shore excursions.

• We offer a choice of cabin categories from inside cabins to spacious balcony suites. At the time of booking, you will be asked to select your cabin category, but specific cabin numbers cannot be allocated at this time. 
• If there is a specific cabin number you prefer, please let us know and we can request this, although we cannot guarantee availability.

• All cabins feature:
  • two lower beds which can be pushed together to make a double bed
  • TV
  • safety deposit box
  • sofa/seating area
  • desk
  • chair
  • hairdryer
• Inside cabins feature en-suite bathrooms with shower, whilst the majority of outside cabins and suites feature en-suite bathrooms with bathtub and overhead shower. 
• Suites also come with a spacious balcony and mini-bar.

• The question is more what can’t you do! Every day there will be a myriad of activities taking place on board, like talks and dance classes. These will be detailed in your daily programme which is delivered to your cabin each evening.
• There are several shops on board for you to browse including a duty-free selection or you can simply relax on a sunbed with a good book. 
• The ship also has numerous facilities for you to enjoy including:
  • Two swimming pools (one under a retractable roof so you can enjoy a dip whatever the weather)
  • A wellness centre and spa
  • A gym and jogging track
• With plenty of public areas, you’re sure to be able to find a quiet corner just to yourself!

• Evenings on board are equally lively! After a sumptuous dinner on board, you could:
  • Enjoy a show in the two-tier theatre with musical numbers, dancing and acrobatics aplenty
  • Have a drink in one of the eight new bars or listen to live performances in the Blue Bar. 
  • Test your luck with a flutter in the casino – place your bets please everyone! 
  • Take an evening stroll on the Promenade deck on deck 6, gazing at the stars and admiring the twinkling lights as you sail away from port.

All guests

• All guests can enjoy full board on Celestyal Journey. Breakfast, lunch and dinner are served in the ship’s main Thalassa restaurant (located on deck 7) and at the Taverna buffet restaurant (located on deck 11).
  • Restaurant opening times will be printed in the daily programme.
• There is also a wide choice of other restaurants (additional charges apply) to tempt you including:
  • The Grill Seekers speciality restaurant
  • Asian inspired Pink Moon restaurant 
  • Mediterranean cuisine at Smoked Olive restaurant
  • The exclusive Chef’s Table (additional charges apply to all above).
• Please note: Prior reservations are advised if you wish to dine at the Grill Seekers speciality restaurant, Pink Moon or Smoked Olive restaurants.
• Other food and beverage choices include delicious juices and gelato at the Fig and Honey; tempting Greek snacks at the poolside deli.

Suite guests only

• Suite guests also have access to designated dining areas in the Smoked Olive and Pink Moon restaurants for all meals. Here guests can dine from the main menu or pay the supplementary costs for dishes from the Smoked Olive or Pink Moon menus.

• Most dietary requirements can be met if we have advance notice. Please ensure you let us know any dietary requests at the time of booking.
• Vegan, vegetarian and gluten-free options are normally available.

• 24-hour room service is available at a charge. A menu consisting of snacks, hot meals and drinks will be available in your cabin.

• Selected drinks are automatically included as part of your package with us during food service hours. These include:
  • red, white or rose house wine by the glass during lunch and dinner
  • house beer by the glass during lunch and dinner
  • filtered coffee
  • tea and iced tea
  • variety of juices by the glass including orange, grapefruit, tomato and apple
  • mineral water by the glass
  • selection of sodas by the glass including 7-up, coke, diet coke, lemonade, orangeade, soda, tonic and ginger ale. 
• Please note, wine and house beer with meals are included in the Thalassa Restaurant and the Taverna buffet restaurants only and are not included at other restaurants on board.
• Book a 2025 departure before 31 March 2025, and you'll also enjoy a free drinks package worth £173 pp on our Celestyal cruises. Find out more about the Sky High drinks package
• Or you may wish to personalise your holiday with our Celestyal Plus+ Experience* which includes a premium drinks package as well as Wi-Fi and discounts on speciality restaurants (please see Celestyal Plus+ Experience* inclusions below).

Why not make your holiday even more special by adding the Celestyal Plus+ Experience* option. This package includes:

• Seven hours Wi-Fi to be used as you wish during your time on board
• £65pp shore excursion discount
• 25% speciality restaurant discount (valid at the Grill Seekers speciality restaurant)

Also included is a premium drinks package which includes the following drinks available anytime on board:

• Cocktails: up to €7 each
• Spirits: up to €6: Vodka, Rum, Gin, Whiskeys, Liqueurs
• Sodas (by the glass)
• Juices - concentrate (by the glass)
• Draft Beer (Mythos)
• Wine: up to €6 per glass (White, Red, Rose)
• Mocktails: up to €6 each
• Premium Hot and Cold Coffees
• Premium Hot and Cold Teas
• Mineral or Sparkling Water (by the glass)

*Formerly known as ‘Enhanced Package’

• It is not permitted to bring alcoholic beverages onboard for personal consumption, any bottles purchased on land will be stored in a secure area and returned to you when you disembark.

• During the day, beach or resort wear is perfectly acceptable, however swimwear is not permitted in the restaurants. 
• Evening wear is smart casual or you are free to dress up, the choice is yours! Shorts are not accepted in the Dining Room in the evening and gentlemen are kindly requested to wear a shirt with collar and sleeves.
• There is one Captain’s cocktail and gala night where you may wish to dress more formally (e.g. cocktail dress for ladies and jacket and tie for men), along with one Greek themed evening and one ‘White Night’ per cruise.
• Don’t forget to dress appropriately for excursions including comfortable walking shoes!

• Celestyal Journey is due to berth alongside at all ports except Santorini, Mykonos and Milos which are expected to be at anchor. When the ship is at anchor, you will be required to access ship’s tenders to go ashore. There will be some steps down to the tender platform and as you are accessing smaller boats in the open water, you should be in good physical condition and steady on your feet. Please always accept help from the crew members. 
• Calls at tender ports will always be weather permitting.

• You will be accompanied by a Riviera Tour Manager all the way and they will be your point of contact on board. They will provide daily briefings advising you of any important excursion information and meeting times. 
• Your excursion timings will also be printed in the daily programme. 
• Don’t forget to bring any tour headsets with you when you disembark for a tour (these will be provided in your cabin on board).

• In your Travel documents which will be sent to you approx. 3 weeks prior to departure, you will be provided with your booking reference and a link to the on-board shore excursion booklet. You can then use this to access your booking and select your preferred shore excursion/s. 
• Shore excursions using a credit will need to be booked prior to travel. If your shore excursion is more than your credit amount, you will be required to pay the additional amount before your place is confirmed.
• If you are unable to access your booking online, please give us a call and we will be happy to help.

Absolutely! 

Booking before you go

You will have access to your cruise booking once you receive your Travel documents and can book any additional tours online to secure your place on any other excursions that take your fancy.

Booking onboard

There is also a dedicated shore excursion desk located next to the reception desk and you can book directly with them whilst on board. Alternatively, feel free to speak to your Tour Manager during your cruise.

• Yes! Our included excursions are optional, so if you prefer to wander at your own pace you can disembark and return to the ship as you please within call times. 
• You will be advised on board when the ship is cleared so you can disembark and there will also be signs advising the latest time for returning to the ship, these will also be printed in the daily programme. 
• If there are a large number of guests on excursions, preference may be given for them to disembark first due to their timings and itinerary. 
• There may also be a short wait if guests are disembarking by tender at anchor ports.

• The currency used onboard is Euro. The ship operates a cashless system and all purchases on board will be charged to your cabin account.
  • Cash is only accepted at the casino. 
• You will be asked to register a credit card at check in and your final balance will be automatically debited to your card. You will receive a detailed printed statement in your cabin the day before disembarkation so that any discrepancies can be checked before you disembark. 
  • All major credit cards are accepted.
• If you prefer to settle your account in cash, you will be asked to leave a deposit at reception at the beginning of your cruise and are requested to settle your account in the evening prior to disembarkation.

• Gratuities for your cruise are included in the cost of your holiday.

• Wi-Fi internet access is available at an extra charge and there are several packages available. 
  • For example, in 2023, 1 hour of Wi-fi = £6, 3 hours = £14 etc. Please note prices are subject to change for 2024 and 2025 sailings. 
• If you opt to add on our ‘Celestyal Plus+ Experience’, you can enjoy 7 hours of Wi-fi included.
• Please note:
  • At times users joining the Wi-Fi network on board may experience delays or interruptions. 
  • Internet connectivity at sea relies on expensive satellite service by operators that specialize in marine communications and cannot be compared to ashore fixed networks in terms of reliability and cost.

• Cabins on board work for European two pin plugs and there are also USB sockets available. 
• An adaptor is recommended if you are bringing any electrical items.

• Smoking tobacco, cigars and electronic cigarettes is only permitted in designated areas on open decks.
  • Cigarette butts must not be thrown into the sea.